Privacy Policy

Effective date: 1 May 2026
Last updated: 25 May 2026

Taskino is a product operated by Lightzone Solutions Ltd. This Privacy Policy explains how Lightzone Solutions Ltd (“we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal data when you use Taskino, visit our website, contact us, or otherwise interact with our services. Lightzone Solutions Ltd is an active UK private limited company with its registered office at 167-169 Great Portland Street, London, England, W1W 5PF.

Taskino is a UK local services marketplace. In this Privacy Policy, references to “Taskino” refer to the Taskino product and platform operated by Lightzone Solutions Ltd.

By using our website or services, you acknowledge that you have read this Privacy Policy.

1. Who We Are

Taskino is a product owned and operated by Lightzone Solutions Ltd, the legal entity responsible for the Taskino website and related services.

Data Controller
Lightzone Solutions Ltd
Trading name/product: Taskino
Website: https://lightzonesolutions.com
Product website: https://taskino.co.uk
Email: [email protected]
Phone: +447841403068
Address: 167-169 Great Portland Street, London, England, W1W 5PF

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

2. What This Policy Covers

This Privacy Policy applies to personal data collected through:

our website
contact forms
quote request forms
booking or service enquiry forms
customer support communications
email, phone, or other direct contact
marketing communications
any other interaction you have with Taskino

This Privacy Policy does not apply to third-party websites, services, or platforms that may be linked from our website. You should review their privacy policies separately.

3. The Personal Data We May Collect

Depending on how you interact with Taskino, we may collect the following types of personal data:

Identity Data

Full name
Title, if provided

Contact Data

Email address
Telephone number
Postal address
Job or property address
Billing address, if applicable

Enquiry and Service Data

Details about the service you are looking for
Booking, quote, or enquiry information
Preferred dates and times
Property details relevant to the job
Messages or communications you send to us

Transaction Data

Payment details, where applicable
Billing and invoice information
Refund or dispute information

Technical Data

IP address
Browser type and version
Device type
Operating system
Website usage data
log data
cookie and analytics data, where applicable

Marketing and Communication Data

Your communication preferences
Your marketing preferences
Records of contact with us
Feedback, reviews, or survey responses

Recruitment or Provider Data

If you apply to work with us or join our platform as a provider, we may collect:

CV or work history
Qualifications
References
Contact and identity details
Any other information you choose to provide

4. How We Collect Personal Data

We may collect personal data in the following ways:

Information you provide directly

You may give us information when you:

fill in a form on our website
request a quote
submit a service enquiry
contact us by phone or email
subscribe to updates
send feedback or a complaint
apply to join our platform or work with us

Information collected automatically

When you visit or use our website, we may automatically collect certain technical and usage information through cookies, server logs, analytics tools, and similar technologies.

Information from third parties

We may also receive personal data from third parties such as:

service providers or professionals connected to a booking
payment processors
analytics providers
advertising or marketing platforms
fraud prevention or verification services
publicly available sources, where relevant

5. How We Use Your Personal Data

We may use your personal data to:

provide and operate Taskino
respond to enquiries and quote requests
process bookings and service requests
connect customers with suitable service providers
communicate with you about your request, booking, or account
manage billing, payments, refunds, or disputes
improve our website, services, and user experience
maintain records of communications and transactions
send service-related updates
send marketing communications where permitted
prevent fraud, misuse, or unlawful activity
comply with legal and regulatory obligations
establish, exercise, or defend legal claims

6. Lawful Bases for Processing

Under UK data protection law, we rely on one or more of the following lawful bases when processing personal data:

Contract — where processing is necessary to provide services or take steps at your request before entering into a contract
Legitimate interests — where processing is necessary for our legitimate business interests, provided your rights do not override those interests
Legal obligation — where processing is necessary to comply with the law
Consent — where you have given us permission, such as for certain marketing or cookie-related activities
Vital interests — where necessary to protect someone’s vital interests in limited circumstances

7. Legitimate Interests

Where we rely on legitimate interests, these may include:

operating and improving Taskino
handling customer enquiries and bookings
maintaining records
securing our website and systems
understanding how users interact with our website
preventing fraud and abuse
marketing our services in a proportionate and lawful way

8. Marketing Communications

We may send you marketing communications where:

you have asked to receive them
you have consented to receive them
we are otherwise permitted to do so under applicable law

You can opt out of marketing communications at any time by:

clicking the unsubscribe link in emails
contacting us directly
updating your preferences, where available

Please note that even if you opt out of marketing, we may still contact you regarding service-related or administrative matters.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

ensure the website works properly
remember your preferences
analyse website traffic and usage
improve website performance and user experience
support website security
deliver relevant content or advertising, where applicable

If your website uses non-essential cookies, you should also provide a separate Cookie Policy and a compliant cookie banner.

You can usually manage cookies through your browser settings, although disabling some cookies may affect website functionality.

10. Sharing Your Personal Data

We may share personal data where necessary with:

service providers or professionals relevant to your enquiry or booking
website hosting and IT service providers
payment processors
communications and customer support tools
analytics and marketing providers
insurers, accountants, solicitors, and other professional advisers
regulators, courts, law enforcement, or public authorities
fraud prevention or security partners
buyers, investors, or successor organisations in connection with a business transfer, merger, or acquisition

We require third parties to handle personal data securely and lawfully.

We do not sell your personal data.

11. International Data Transfers

Some of the third-party providers we use may process personal data outside the UK. Where personal data is transferred internationally, we take appropriate steps to ensure that suitable safeguards are in place, as required by UK data protection law.

These safeguards may include:

transfers to countries with recognised adequacy status
standard contractual clauses
other lawful transfer mechanisms

You may contact us for more information about international transfers and safeguards.

12. Data Security

We take appropriate technical and organisational measures to help protect personal data from unauthorised access, misuse, loss, destruction, or disclosure.

These measures may include:

secure systems and hosting
access controls
password protection
encryption where appropriate
staff access restrictions
monitoring and security procedures

However, no online system is completely secure, and we cannot guarantee absolute security.

13. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

providing services
responding to enquiries
managing customer relationships
maintaining legal, tax, or accounting records
resolving disputes
complying with legal or regulatory obligations

When personal data is no longer needed, we will delete it securely or anonymise it where appropriate.

14. Your Rights

Under UK data protection law, you may have the right to:

request access to your personal data
request correction of inaccurate or incomplete data
request deletion of your personal data
object to certain processing
request restriction of processing
request transfer of your data, where applicable
withdraw consent at any time where processing is based on consent
lodge a complaint with the Information Commissioner’s Office (ICO)

These rights are subject to certain legal limits and exceptions.

To exercise your rights, please contact us using the details in this Privacy Policy.

15. Complaints

If you have any concerns about how we use your personal data, we encourage you to contact us first so we can try to resolve the issue.

You also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Helpline: 0303 123 1113

16. Children’s Privacy

Taskino is not intended for children, and we do not knowingly collect personal data from children unless this is lawful and appropriate. If you believe a child has provided us with personal data inappropriately, please contact us.

17. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and you should read their privacy policies separately.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data handling practices.

When we make changes, we will update the “Last updated” date at the top of this page.

19. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Lightzone Solutions Ltd
Product: Taskino
Website: https://lightzonesolutions.com
Product website: https://taskino.co.uk
Email: [email protected]
Phone: +447841403068
Address: 167-169 Great Portland Street, London, England, W1W 5PF